Botavina Herbs LLC (“we,” “us,” or “our”) is committed to protecting the privacy of visitors and customers. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or make a purchase from us.
1. Information We Collect
Information You Provide
When you place an order, contact us, or sign up for our email list, we collect:
- Name
- Email address
- Shipping address and phone number
- Billing address
- Order history and preferences
- Messages or feedback you send us
Information Collected Automatically
When you visit our website, we automatically collect:
- Browser type and device information
- IP address and approximate location
- Pages viewed and time spent on our site
- Referring website
Payment Information
All payments are processed securely by Stripe. We do not collect, store, or have access to your full credit card details. Stripe’s privacy practices are available at stripe.com/privacy.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about orders, shipping, and customer service
- Respond to inquiries and provide support
- Send marketing emails, only if you have opted in
- Improve our products, website, and customer experience
- Detect and prevent fraud
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information.
We share information only with trusted service providers who help us operate our business:
- Stripe — payment processing
- Shipping carriers (USPS, UPS, FedEx, etc.) — to deliver your orders
- Email service providers — to send order confirmations, shipping updates, and (with consent) marketing emails
- Analytics providers (such as Google Analytics) — to understand how visitors use our site
- Legal authorities — when required by law or to protect our rights, property, or safety, or that of our customers or others
4. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features of our website may not function properly.
5. Your Rights
California Residents (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
European Union Residents (GDPR)
If you are located in the European Union, you have the right to:
- Access, correct, or delete your personal data
- Data portability
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at info@botavinaherbs.com. We will respond within the timeframes required by applicable law.
6. Data Retention
We retain your personal information for as long as necessary to fulfill orders, provide customer service, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically kept for at least seven years for tax and accounting purposes.
7. Data Security
We use industry-standard security measures to protect your information. Our website uses SSL encryption, and payment processing is handled by PCI-compliant third parties. However, no method of transmission over the Internet is 100% secure.
8. Children’s Privacy
Our website and products are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website with a new Effective Date. Significant changes may be communicated via email to customers on our mailing list.
11. Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact:
Botavina Herbs LLC
Email: info@botavinaherbs.com
Location: Homewood, Illinois, USA