Thank you for supporting our small business. Because we make everything by hand in small batches, we ask for your patience as we prepare your order with care. Here is what to expect.
1. Where We Ship
We currently ship within the United States only, including all 50 states, Washington D.C., and US territories. International shipping is not yet available. If you are interested in international shipping, please email us to let us know.
2. Processing Times
- Standard processing time is 3 to 5 business days from the date of order
- Because our products are made in small batches, processing may occasionally take up to 7 business days during high-demand periods or when we are restocking
- You will receive an email notification when your order ships, including tracking information
- Business days do not include Saturdays, Sundays, or US federal holidays
3. Shipping Methods and Rates
We ship via USPS Ground Advantage. We offer simple flat-rate shipping:
- Standard Shipping: $6.99 flat rate per order
- Free Shipping on orders of two or more bottles
Shipping is charged at checkout. The flat rate applies to any US delivery address regardless of location within the United States.
4. Estimated Delivery Times
- USPS Ground Advantage: 2 to 5 business days after your order ships
Delivery times are estimates provided by the carrier and are not guaranteed. Actual delivery may be affected by weather, holidays, and carrier delays. Total time to receive an order is the processing time plus the transit time above.
5. Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this to follow your package’s journey. If you do not receive tracking information within 7 business days of ordering, please check your spam folder or contact us.
6. Shipping Address
- Please double-check your shipping address at checkout
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
- If you notice an error immediately after ordering, email us right away and we will do our best to update the address before shipping
7. Undeliverable and Returned Packages
If a package is returned to us as undeliverable (wrong address, unclaimed, refused, etc.):
- We will contact you to arrange redelivery
- Redelivery may require additional shipping charges
- If you prefer a refund, we will refund the product cost (original shipping is nonrefundable)
8. Lost Packages
If your tracking shows delivered but you have not received your package:
- Check with neighbors, household members, and your local post office
- Contact your local USPS office to file a claim
- If your package has not arrived within 14 days of the expected delivery date, email us and we will help investigate
9. Damaged Packages
If your order arrives damaged:
- Contact us within 7 days of delivery
- Include photos of the damaged product and packaging
- We will offer a replacement, exchange, or refund at our discretion
10. Holiday Shipping
During peak seasons (holidays, product launches), processing and delivery times may be extended. We will post updated timelines on our website and in shipping notifications.
11. Contact
For shipping questions, email info@botavinaherbs.com. Please include your order number for the fastest response.